One Worldwide Removals Services.

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Removals staff guidelines.

This has been written in order to communicate to all members of staff how we work as a company and what is expected of our staff as a minimum requirement.

Please read these guidelines carefully as all the information written is very important to you, your customers and us all as a team, it will help you understand our rules as well as detailing “best practice” and our objectives as a company.
You wouldn’t try to bake a cake without reading a good recipe!

1. You are required to supply the office with:

A, Your current home address.
B, Your home telephone number.
C, Your personal mobile number if applicable.
D, Contact details of who to inform in the event of any accident or emergency.

1.2 Drivers and porters with company Blackberry's or a personal email address will receive emails with full details of the next day’s duties, between 7-8pm daily.

1.3 Drivers: please telephone, email or text all the person/persons you are working with and confirm the details and make arrangements for pick ups in the morning etc.

1.4 Drivers: If you do not receive your tasks Via email by 8pm please telephone the office and check any details of where you are working, the start times and who you are working with the next day.

1.5 Porters: If you do not receive a call from a driver or an email by 8pm or you are unsure about your duties please call the office for an update or text "Anything for tomorrow? your name to 07624800500

The computers text service will only allow incoming messages from registered phone numbers.

1.6 Permanent staff will receive a “nothing as yet” message if work is slack and they are not scheduled.

1.7 When receiving a text message OR email from the company always acknowledge message as having been received. When receiving your first text message from the PC please reply with OK and your name. The computers text number is 07624800500.

1.8 Check your job sheets carefully to ensure you have the correct equipment and supplies for your jobs on the van.

Van Equipment:

1. 1 Piano trolley.
2. 24 Blankets (minimum)
3. 1 sofa protector
4. 2 x Mattress covers (mattress covers are to be retained and re-used).
5. 12 Straps, 12 ratchets & bungee cords.
6. Cable ties.
7. 1 Roll stairstick.
8. 2 carpet druggets.
9. Roll of cling wrap.
10. Tool kit.
11. Sat nav, holder and charger.
12. Driver’s folder (Bill sheets & takings envelopes).
13. Business cards. (All businesses)
14. Sweeping brush.
15. Spare polo shirt.
16. First aid kit.

Please check your van and report any missing items to the office.

1.9 All staff must wear clean and pressed company polo, T or sweatshirt, hi vis jacket and any other item provided. Safety shoes must be worn at all times, “suitable” trousers should be worn (NOT jeans or tracksuit bottoms). In hot weather tailored shorts may be worn.

1.10 Personal jumpers, jackets, caps, hats or tops must not be worn whilst on duty.

1.11 Check the vehicle carefully before starting work.
(Waiting for a recovery vehicle on the hard shoulder of the M25 “aint” no fun! 

Drivers WILL be held responsible for recovery and repair should a breakdown be caused by negligence.

All our vehicles are covered by the AA, Green Flag or Geoff for recovery purposes.

1,12 Drivers must complete a daily vehicle check: Oil levels, water, tyre pressure and tyres (By the nature of what we do, we are prone to running over nails on “new build” sites) The results of the check must be entered into the vehicles maintenance book.

1.13 Any sign of damage or accident must be reported immediately to the office.

1.14 Failure to report damage may result in you being held responsible for the cost of repairing any damage found or reported at a later stage.

1.15 Always observe the Highway Code. Respect and consider other road users.

1.16 Report any accident or incident to the office immediately.

1.17 Should you require recovery of your vehicle following an accident call the office: 01206 865007

1.18 All persons driving our vehicles must be 25 years of age or older and must hold a valid full UK driving licence. This is owing to insurance restrictions.

1.19 Drivers are personally liable for the payment of any-all: parking fines, congestion penalty charges and driving fines incurred.

1.20 Drivers or Porters may be dismissed, demoted to porter status and porter pay rates if they are found misusing or neglecting company vehicles.

1.21 Always disengage the vehicle from 1st gear and fully depress the clutch when starting the vehicles engine as ALL our vehicles must always be parked “in gear”. Do not trust the hand brake alone.

1.22 Be observant of all obstacles as you are driving a very high, long and wide vehicle, most Luton box vans are 10.5 ft high.

Local low bridges vans can’t go under are Manningtree railway station and most London underground bridges. Beware of overhanging trees and branches.

1.23 Porters are required to carefully guide drivers into safe parking places, paying particular attention to overhanging obstacles. (HI-Viz must be worn by the porter)

2. At the start of your working day:

2.1 Book yourself on duty on your paper time sheet.
2.2 Email the office: on and “name - log on at: time”. Failure to do so will result in you being paid from when your job starts.

2.3 Try and arrive at ALL of your jobs in good time.

Should you run into difficulties or anticipate you may be delayed making you late or early for your next jobs, call your next customers as soon as possible.

2.4 Parking: Always engage the parked van in 1st gear with the engine turned off and the handbrake on (when loaded the handbrake alone may fail to hold the vehicle) Do not over pull on the handbrake lever as all that will happen is the cables will stretch.

Under normal circumstances you may stop on Yellow and or double yellow lines for the purpose of loading and or unloading only.

Please respect other road users and pedestrians by parking safely and with consideration of others at all times.

Never park on “Red Routes” or roads marked no loading or unloading or on private forecourts.

Porters/non driving staff are to “see back” drivers when reversing or parking using clear and visible hand singles. Porters must wear HI-VIZ when guiding vehicles.

2.5 Drivers: Introduce yourself and your crew to the customer.

View with the customer (when appropriate) the job/task at hand.

Check with the customer the job booked on your email/job sheet/PDA is correct.

Inform “THE OFFICE” immediately if they differ from your Email/ job sheet/PDA (only if this will cause you any delay or problem).

Porters: 2.10 Carefully "drop” the tailgate on the vehicle and prepare the van for loading.

3. Whilst on duty: Valuables, Sat nav, porter’s mobile phones, wallets etc should be kept safely in the glove box out of view; vans must be kept locked and alarmed.

3.1 Drivers must keep the van keys with them safely at all times.
Please keep your personal possessions in a small rucksack or day bag, hidden from view under the seats in the cabs.

3.2 Never leave valuables in the vehicles overnight.
Leave the glove box open and empty to show that there is nothing worth stealing.

3.3 Vans must be kept clean and tidy at all times, inside and out. All rubbish old newspapers and magazines should be kept in a carrier bag between the seats and emptied daily.

Customers often travel in our vans. An untidy van does not give a professional image.

3.4 A cleaning charge of £35 will be made to drivers directly should any vans cab
Or rear box require cleaning or tidying after being used.

4. Loading:
4.1 Ensure all members of crew are familiar with safe tail lift operation.
4.2 Ensure the route is safe and clear of obstacles and hazards.
4.3 Pack the van evenly, and in the most efficient manner.

Pack light boxes and bags on the top-box, then a stack of boxes held in place by COVERED MATTRESSES, then wardrobes/larger items etc.

Ensure all your customers goods are handled with care, heavy items at the bottom of any stacks and all surfaces protected with blankets.

4.4 All items must be secured with straps and ties.

4.5 Any sign of damage to goods prior to moving should be pointed out to the customer and photographed, accidents must be reported immediately to the office.

4.6 A good removal man with always lift an item of furniture and will never drag it.

5. Cable ties:
Cable ties are provided to secure electrical plugs to TV’s, washing machines etc. Please use them to protect these items from damage. They can be used for many other uses such as securing wardrobe doors or garden equipment.

6. Bungee cords:
Our vans have a selection of different size bungee cords to be used to secure smaller items in transit. Please be careful when using these cords as they can snap or become dangerous if they are over stretched or frayed. Damaged cords must removed and taken to the office for replacement and safe disposal.

7. Securing straps:
Please take care when using securing straps, should they be over tightened they may damage or crush your customers belongings and the transit rails on the inside of the van.
Securing straps are ideal for securing large items like wardrobes, washing machines, pianos etc. Always protect the surface that the ratchet may come into contact with as this may cause damage or leave scratch marks.

8. Tape:
Use any tape with care as it may leave a mark on some furnishings when removed.

9. Piano trolleys and piano Skates/shoes. Special piano moving equipment should be only be used by experienced, competent and trained teams.

10. Packing blankets:
Every vehicle is provided with an ample supply of packing blankets (minimum 24)
PLEASE, PLEASE uses them whenever possible to protect our customer’s belongings and furnishings.

It looks great when a van is packed correctly with everything covered in protective blankets.

Extra blankets and packing sponges are available from the X10 store at The Big yellow Self Storage Company, Colchester or our support store at Ackermans self storage in Fordham.

Always shake out your blankets to remove any small stones or grit before use.

If a blanket becomes soiled by dirt, oil or grease it must be brought to the office for cleaning or disposal.

Please ensure these are not left behind when you have finished your job.

Damp or wet blankets should be hung inside the van to air overnight.

11. Carpet drugets are great when used on the entrance to a property to protect the carpets. They must always be folded bottom to bottom, keeping the carpet facing side (bottom) clean. Stairstick carpet protection is available in rolls from the big yellow store and should be used sparingly.

12. Tool kits:
Each vehicle is supplied with a basic house moving tool kit.

These kits are to be kept secured by 2 bungee cables on the right hand side of the box at the rear of your vehicle or behind the drivers seat in the cab and never left on the top box.

You are responsible for ensuring tools kits are complete and tools are not left behind on jobs and that all the tools provided are in a clean, safe working order. A charge will be made for the loss of a vehicles toolkit or any of its contents.

Please note that owing to regulations we are forbidden to connect or disconnect water, gas or electrical equipment directly to the mains.

13. Sofa bags:

Sofa bags, armchair covers, mattress bags and piano covers must always be used when available.

Please make sure the clean inside of the bags remain clean, never throw them off the van with the inside exposed to the elements.

Sofa bags should be secured using ratchet straps to keep the bag in place and to assist you when carrying.

14. Satellite navigation:

Each vehicle has a satellite navigation system provided.

Please make yourself aware of how to operate these fully, they are provided with the intension of assisting you on your journey and should be kept safe and in good working order.

For the best results use them as a guide on all journeys but beware! they are often out of date with regards to mapping new roads and routes, one-way systems and new road layouts.
When the screens become dirty, scratched or mishandled they tend to malfunction.

Please be gentle with the screens, never use sharp items such as keys or pen tips when entering in postcodes etc as this WILL damage the screen.

Please treat them with care and respect and NEVER attempt to customise them by adding or removing programs. A re-installation charge or £35 will be made for reloading lost maps or data.

14.1 Should you experience difficulties locating an address you should either call the customer for directions or the office for assistance.

15. Packing materials:
Available from the store at Big Yellow, Turner Rise, Colchester. DO NOT USE OUR ROOM CODES TO GAIN ACCESS TO CUSTOMERS ROOMS - STORES as it may activate the alarms.

16. Storage:
We do not offer general storage facilities.

However we do have our own storage facilities at Fordham and in Colchester. Our storage is to be used in emergency only. Please calls the office for permission should you require the use of the stores for your customer.

17. Accidental damage:
Please treat our customer’s belongings with care and respect. 

NEVER drag items of furniture, you will cause the item to be damage and possibly the flooring also.

Should any team damage an item or property through carelessness or neglect the whole team could face disciplinary proceedings. Do not take “chances” or risks with our customer’s goods.

17.1 Our insurers will indemnify us against claims for damage subject to compliance with our terms and conditions of trade. Customers wishing to make any claim for damage caused to belongings or property must inform you immediately of their intention to claim and must show you the item/items damaged. In these circumstances you must fully inform the office immediately as to obtain further instructions.

17.2 Never accept the blame or try to resolve any claim for damage or accident without speaking to the office first.

17.3 For minor scrapes or scratches in most cases we can carry out the repair ourselves Free of charge, but should we require the services of specialist repair company a £50 insurance excess will be charged to your customer per item as per our terms and conditions.

18. Conduct:

Our company is growing because we go about our business with a cheerful attitude with professional, helpful, considerate and motivated personnel.

18.1 Our crews must take pride in providing a great service in the most practical and cost effective manner. The use of foul language, sex or race discrimination or threatening behaviour will not be tolerated.

18.2 Please treat our customers with respect and their belongings with the greatest of care. Help, support and encourage your colleagues to do the same.

Take responsibility, work at making yourself accountable and take ownership of tasks and work at resolving any difficulties faced.

18.3 When a customer is moving into a new home the odd compliment about the new property will put your customer at ease. (eg: your new fireplace is fantastic or this property is lovely, especially the gardens).

Never critic a customer’s new property or snag it or compare it to the old property. Make your customer feel they have made the right decision.

19. Mobile phones:

The company will provide drivers with a company PDA, mobile telephone or laptop computer.
Mobile phones or PDA's must be kept with the driver at all times whilst on duty.

19.1 Excessive personal use of the company phones will be charged to the user.

19.2 Drivers must carry a charged and "switched on" mobile phone at all times.

19.3 Any member of staff who wishes to use there own mobile phone or PDA must supply the office with the number, all new mobile phone numbers should be given to the office.

19.4 If you can’t take a call, please return the missed call ASAP. Please choose a suitable ring tone.

19.5 All company phones are registered with a tracker system to:
A, Find lost or stolen phones.
B, Locate and assist drivers who are lost or cant find a location.
C, Prove delivery was made and assist us as evidence should a driver be accused of causing an accident.

20 Breaks:

Tea or coffee breaks should be taken whilst travelling between jobs or destinations.

Should a driver wish to stop work in order to have a "lunch" break etc, please log off duty and back on duty when work recommences.

21 Smoking:

As of the 1st July 2007 smoking will not be permitted in our vehicles or places of work. Smoking breaks must be taken at the kerbside using discretion NEVER inside a customers property and not in the back of vans.

22 Travelling:

Confirm with your customer the destination for the move; check and load your sat nav. Take note of the mileage for billing purposes. Give an estimated arrival time and route and mileage (if appropriate) to your customer BEFORE setting off.

22.1 Follow your sat nav instructions, checking postcodes and address.

22.2 Should your route involve travelling through or in a congestion charging zone, drivers are required to email the office with: drivers name, vehicle registration and what charge has been incurred to enable for payment to be made by the office.

22.3 Failure of a driver to inform the office by email upon entering a charging zone will result in the driver being liable for any penalty charge incurred.

23 Unloading:

Check with your customer locations of rooms, access etc. carefully unload, positioning the furnishings in the correct rooms to the customers complete satisfaction. Call the office immediately should you require assistance or advice.

24 Carefully check the offload is fully complete. Vans must be checked carefully for items left behind after each job has been completed. Check between blankets and packing materials.

Should items be found to have been left behind on vehicles the team may be charged for time wasted returning items to customers.

After each job the Van must be swept clean and all packing blankets folded neatly, all straps and bungee cords tidied and packing materials secured neatly and tool kits checked ready for the next job.

25 Overnight hotel accommodation.

Should your duties include an overnight stay away from home we shall provide: quality hotel accommodation, an evening meal and breakfast for each member of staff.

Hourly pay ends on arrival at your hotel and begins again when you have departed in the morning.

26 Billing:

The driver will calculate the customer’s bill, as per pre priced instructions on the job sheet or by our standard hourly charges. (whilst the porter tidy's the rear of the van.)

Hourly rate tasks begin upon your arrival at the collection point (not when you start) and end when you have settled the bill with the client (not when you have unloaded) and must be charged to the nearest quarter of and hour after the first hour.

The driver will be responsible for making good any shortages.

26.1 Our hourly rate begins when we arrive and start working on a job and ends once the job is completed to the nearest quarter of an hour. We charge a minimum hourly rate of 1 hour.

26.2 Solo (1 man standard service) service are charged at £35 per hour.

26.3 Two Man teams are charged at £50 per hour.

26.4 Mileage is calculated after the first 5 miles at the rate of £1 per mile from loading location to unloading destination. For Hourly rate tasks continue charging while travelling.

26.5 Packers are charged at the rate of £15.00 per hour each (without a van).

26.6 Congestion charges and tolls should be added at cost to the customer bill.

26.7 Packing materials are charged at full list price on delivery, see note 15:

26.8 Please do not hesitate in checking any rates or charges with the office before presenting our customers with a bill.

26.9 Bills must be presented on a fully completed company bill sheet and presented along with a company business card.

26.10 Bills must be paid for in full on completion of the task by:

1, Cash
2, Credit or debit card (including 5% handling charge)
3, Authorised invoice payment as per your job sheet.

26.11 Should a customer refuse to pay the bill, If practical we can return the goods to the delivery address, seize goods to the value of the bill or report them to the police.

26.12 Should the customer have a genuine complaint regarding the service we have provided or damage has been caused, either a discount or refund may be offered by the driver.
It is at the discretion of the driver to ascertain the best course of action, however the office must be made aware of the situation BEFORE any discount is offered or made.

26.13 For invoiced jobs please ask the customer to sign the bottom of a billing sheet and return it to the office in an envelope marked as usual (see 22.17).

26.14 Cards and cheques:

For card payments drivers please call the office to take payment from you on-line.

Some drivers will be supplied with full details, passwords and drivers personal pass-codes to allow card payments to be made via the PDA’S.

Please call the office for assistance with the card payments.

Should you find you are unable to contact the office:

Record the following details securely on a bill sheet and secure the details INSIDE the sealed job envelope:

Long card number.

Start Date.

Expiry date.

Issue number. (if applicable)

Card holders name.

Last 3 digits on the signature strip on the rear.

The FULL amount to be charged to the card. (including our 5% handling fee)

Ensure the customer signs a billing sheet/credit card authorisation slip (available from the office)

26.15 On occasions you may find a customer wishes to pay for our services with a company cheque.

Please check first with the office before accepting company cheques unless the details have authorised prior on your job sheets.

26.16 Drivers are responsible for the safe-keeping of all cash or cheques received and will be required to make good any/all shortages.

26.17 Envelopes:

Drivers must write clearly on the job envelope:

1 Date of job
2 Crew members names and van name. town to- town from.
3 The start time
4 The finish time
5 Any mileage, toll charges or packing materials.
6 The total amount paid
7 The method of payment (cash, card, cheque or invoice)
8 The email or postal name and address any invoices are to be sent to.

26.18 Completed job envelopes, cheques and all cash received, minus any receipts and should be kept safely by the driver and given in to the office as soon as is practical.

26.19 Any gratuities (tip’s) will be divided equally among the whole crew.
It is each member of staff’s responsibility to declare his/her gratuities to the Inland Revenue for tax purposes.

26.20 When you are clear from each job please email the office “clear” with area and your names as soon as you are finished each task.

26.21 When finishing the last job of your scheduled day: email and CALL the office and check if any other tasks need to be done.

27. Supervisory checks:

On occasions the office may contact customers who we have worked for to validate start and finish times, quality of service received and confirmation of payment details.

Crew leaders and management may visit you on site from time to time in order to check all company procedures are being carried out correctly.

28. Fuel and cash floats:
Should you require cash for fuel etc for the execution of your job please visit the office.
Float money will be issued if required; cash payments will be made to the individual employee requesting funds and shall be recorded as an advance of wages until a suitable VAT receipt for expenses is received from the employee directly.

28.1 Should it be necessary for any member of staff to require cash reimbursement for fuel or expenses paid out of his or her own pocket the office will reimburse cash spent on production of a suitable VAT receipt.

28.2 Always ask for a VAT receipt for fuel and any other expense incurred. Failure to provide a valid receipt will result in the "expense" being denied and the "expense" being charged back to the claimant.

29. Parking of vehicles overnight:

Drivers are required to "keep" company vehicles overnight. Ensuring the vehicle is parked in a secure, well lit area ensuring the tailgates are turned off and alarms (if fitted) are turned on.

Please be considerate of you neighbours and observant of changes in parking restriction times when choosing a safe place to park and ensure the glove box is left empty and the door to the glove box is left open.

Company vehicles must not be used for personal use.

Any parking tickets or overnight parking charges incurred by staff parking vehicles at "home" overnight will be charged to the driver.

30. Hours of employment:

Drivers and staff are required to work or be available as and when required.

Our “normal” hours of work are 8am until 8pm Monday to Saturday.

Occasionally jobs may be booked at short notice on the same day or other teams may require assistance, should this be the case you will be advised by the office and a text or email of the details will be forwarded to you.

30.1 Jobs will be allocated to crews as fairly and evenly as possible taking into consideration locations, experience and the most practical distribution or our resources as the office sees fit.

30.2 No full time member of our staff will be paid for less than 25 hours per week, unless due to holiday, bank holidays, illness, absenteeism, dismissal, suspension or ANY failure to reach these minimum requirements during the current working week.

31. Wages are prepared weekly By Payroll Solutions Ltd.

30.1 Drivers are currently paid £8.75 per hour before deductions.

30.2 Porters are currently paid £6.75 per hour before deductions.

30.3 Senior crew leaders, crew leaders, contractors, agency staff and office personnel are paid as agreed with the Directors of the company.

30.4 Wages are paid in cash from the office on Friday from 12noon for the previous week worked.

30.5 Our working week is calculated from Monday AM to Sunday PM.

30.6 Wages are paid, per hour worked to the nearest quarter of an hour, from when work or travelling time commences until when work or travelling time finishes.

Split shifts or breaks should be booked on and off on your time sheet.

30.8 Time sheets will be checked on a weekly basis against your job start and finish times and amended fairly in accordance with your job start and finish times.

Holiday pay should be claimed on your time sheet: When you have tallied the amount of hours worked add amount of DAYS holiday claimed.( IE: HOURS TOTAL 44 PLUS 1 DAYS HOLIDAY).

Wages are paid to the nearest quarter of an hour (start and finish). Drivers with a van: from when they set of from home.

Porters and drivers collecting vans or being picked up: From when they have collected & set off.

We reserve the right to start disciplinary proceedings should any member of staff unfairly claim wages for ANY inappropriate times.

30.7 All members of staff must submit a valid Tax form P45 or complete a form P46 (available from the office before wages can be calculated)

30.8 Final wages will be paid by CHEQUE, NOT CASH and will only be paid subject to the terms and conditions of employment being met in full by the employee and the satisfactory return of ALL uniforms, equipment and ALL previously issued equipment.

31. Time sheets:

It is the responsibility of each member of staff to complete a company time sheet daily. Time sheets should be totaled at the end of the week and given - emailed to the office no later than 6pm Tuesday the following week.
Failure to submit a time sheet by this deadline will result in wages not being paid.

32. Holidays:

All full time and part time company employees are currently entitled to 24 days paid holiday per year.

1 days holiday pay is accrued for every (full) two weeks worked.

We do not pay holiday pay for bank holidays unless claimed and authorised in advance.

Holidays may be claimed ONLY once accrued.

For calculation purposes holiday pay is calculated and based on a six day week with the average weekly hours worked over the past/previous 13 weeks hours worked.

We are closed 25th December - 1st of January. Good Friday, Easter Saturday & Easter Monday.
Claiming holiday pay for any other bank holidays is optional.

32.1 Holiday pay is accrued after the first full 13 weeks of permanent employment.

32.2 Paid or unpaid holidays must be pre-booked on a company holiday request form and are subject acceptance and availability on a first come first served basis (except for bank holidays).

33 Sickness/Absenteeism:

33.1 Sickness must be reported to the office no later than 1 hour before any shift was due to start, as a small company it is very difficult for us to arrange cover at short notice.

33.2 All staff members may be required to work on days off etc to cover for sick colleagues.

Statutory sick pay is paid only after the first 3 working days that are lost due to illness and ONLY on submission of a sick note.
Staff reporting being fit and ready to return back to work after being of sick may be required to attend the office for a back to work interview.

34 Working on Bank holidays and Sundays:

Drivers and porters shall only be expected to work on Sundays or English bank holidays if travelling to or from an overnight/distance task.

Bank holiday and Sundays are charged and paid at our standard hourly rates.

35. Notice:

32.1 Written notice is required 7 days in advance of any resignation.
32.2 The Company reserve the right to dismiss any member of staff without notice for any breach of trust or dishonesty, unacceptable, racist or crude conduct.

36 Disciplinary procedures:
36.1 Should any member of staff commit or be accused of any unacceptable, unlawful or unprofessional act they are liable to suspension without pay or dismissal.

36.2 Should any Company Director wish: any member of staff will, and shall be suspended without pay or dismissed without notice. Details and a full explanation of any suspension or dismissal will be supplied in writing within 7 days at the members of staff’s home address as supplied.

37. Appeals/Grievance procedure:
Should any member of staff ever feel unfairly treated or victimised in any way, please inform the office in writing.

38. Things you may need to know.

WE operate as : One Worldwide
Our trading year runs from October to September.
Our registered office address is: 5 Saint Julian Grove, Colchester, Essex, CO1 2PZ

39. Staff phone lists are available from the office.

Please enter-save these numbers on your mobile phone. Our staff numbers list and direct mobile or landline telephone numbers are confidential and must never be disclosed to none staff members.

Should a customer require contact with another member of staff ask the customer to call the office on 01206 865007 or call the member of staff yourself and pass on the customers number and any message.

Never give out other member of staff or managements mobile phone numbers.


The company currently operates from the Colchester, Chelmsford, Ipswich, Braintree, and Clacton on Sea areas. To and from the whole of the UK, Europe and most international regions.

Our Luton vans are approximately 7 foot wide, 20-24 foot long, 10.5 foot high, 72 – 90 sq foot or 650 cubic ft in size, some with factory fitted 500 kilo electric tail lifts.

We strongly advise all members of staff and contractors to visit our main website at for all details of services we are offering, help hints, tips and advice.

Health and safety:

We shall provide any suitable equipment, training and literature on the subject of health and safety. Never put yourself, any member of your crew or a member of the public in any danger. Please visit the Health and Safety Executive web site at for up to date regulations, help advice or assistance, or call the office at any time.

• Think before lifting/handling. Plan the lift. Can handling aids be used? Where is the load going to be placed? Will help be needed with the load? Remove obstructions such as discarded wrapping materials. For a long lift, consider resting the load midway on a table or bench to change grip.

• Keep the load close to the waist. Keep the load close to the body for as long as possible while lifting. Keep the heaviest side of the load next to the body. If a close approach to the load is not possible, try to slide it towards the body before attempting to lift it.

• Adopt a stable position. The feet should be apart with one leg slightly forward to maintain balance (alongside the load, if it is on the ground). The worker should be prepared to move their feet during the lift to maintain their stability. Avoid tight clothing or unsuitable footwear, which may make this difficult.

• Get a good hold. Where possible the load should be hugged as close as possible to the body. This may be better than gripping it tightly with hands only.

• Start in a good posture. At the start of the lift, slight bending of the back, hips and knees is preferable to fully flexing the back (stooping) or fully flexing the hips and knees (squatting).

• Don’t flex the back any further while lifting. This can happen if the legs begin to straighten before starting to raise load.

• Avoid twisting the back or leaning sideways, especially while the back is bent. Shoulders should be kept level and facing in the same direction as the hips. Turning by moving the feet is better than twisting and lifting at the same time.

• Keep the head up when handling. Look ahead, not down at the load, once it has been held securely.

• Move smoothly. The load should not be jerked or snatched as this can make it harder to keep control and can increase the risk of injury.

• Don’t lift or handle more than can be easily managed. There is a difference between what people can lift and what they can safely lift. If in doubt, seek advice or get help.
• Put down, adjust. If precise positioning of the load is necessary, put it down first and then slide it into the desired position.

• Look after Yourself & your lifting partner, always warn your partner of any steps and other obstacles approaching, should they be out of sight when carrying and going backwards. Stop means STOP! When carrying with another call “STOP” should you wish to change grip etc, on hearing a STOP, freeze, lock on and await a GO call.

• Look after your general health, hard manual work requires the right kind of fuel and liquid. Carry drinking water in your day bags and leave on the tailgate, regular small sips will keep you refreshed. Eat well and give yourself some fuel.
We are an open caring small company who will always do what’s best for our employee’s health and safety along with developing our personnel’s careers within the company whenever possible.

The job we do is simply good honest hard graft at the end of the day but your contribution to our company’s success will always be appreciated and rewarded whenever possible.

Please enjoy your work and the company and comradeship of all our staff.

5 Saint Julian Grove, Colchester, Essex, CO1 2PZ Tel 01206 865007

Copyright: One Worldwide 2008 all rights reserved.