Terms and conditions.
These Conditions set out the rights and obligations of : One Worldwide Removals Services ("we", "us" "the company") and the Customer ("you" or "your").
Our terms and conditions are here to protect both "us" and "you".
These Terms and Conditions can only be changed with the prior written agreement of both "you" the customer and "us" the company.
Our terms and conditions apply to all services/products we supply or provide.
2. Hourly charges and quotations (pre-priced tasks).
2.1 Our hourly and mileage charges & quotations (pre-priced tasks) are inclusive of VAT at 20%.
2.3 We will not charge any waiting time for fixed/pre-priced removals services which are delayed out of the control of our customer or client.
2.2 We reserve the right to amend the price stated in quotations (pre-priced tasks) to take account of changes of circumstances that were not taken into account when preparing our quotation. Such factors may include the following and relate to quotations only.
2.2.1 Where the work is not carried out or completed within 3 months of the date of the quotation.
2.2.2 Our quotation is based solely on the information provided and is calculated at the time of our viewing or from the details provided using our removals calculator. Should your task require extra services/vehicles or manpower, you may be charged for Any-all additional services.
2.2.3 We have to collect or deliver goods not as informed at the time the quotation was given.
2.2.4 We supply any additional services, eg: packing or dismantling, rebuilding or unpacking etc.
2.2.5 The work is carried out outside of our normal business hours (between 8.00am and 8.00pm) at your request.
2.2.6 We are required to provide additional services not included within the quotation, including the moving or storing of extra goods.
2.2.7 We are unable to obtain access to the delivery or collection point or such accesses inadequate or inappropriate for our vehicles.
2.2.8 We have to pay: parking, road tolls or congestion charges etc.
2.2.9 There are events outside your or our reasonable control, which increase the cost or resources required to complete the work.
2.4 We were not notified of any obstacle or hindrances causing difficulties in performing the work.
2.3 Our quotation does not constitute a contract and accordingly there is no contract between us on your receipt of our quotation but only on our acceptance and confirmation of your booking.
3. Additional Work (excluding hourly rate tasks)
3.1 Unless otherwise agreed and stated in your quotation, the following is not included within the quotation:
3.1.1 Dismantling or assembly of units or furniture (including any flat pack items).
3.1.2 Disconnecting, reconnecting, dismantling or reassembling any appliances, fixtures, fittings or equipment.
3.1.3 Taking up or removal of fitted floor coverings.
3.1.4 The movement of any item or items which our staff reasonably believes they cannot move safely, whether due to its nature or its position. You are recommended to make arrangements for any such work to be provided for separately.
4. Your Responsibilities
4.1 You must:
4.1.1 Declare in writing to us the value of the goods being removed and/or stored (unless you elect for our liability to be limited to £5000 per item as set out in Clause 9.1).
4.1.2 Obtain at your own expense: all permissions, consents, licences, permits or customs documents required for the removal of the goods.
4.1.3 Be present at all times, either personally, or through an authorised representative, during the collection/loading and delivery/unloading process.
4.1.4 Prepare and stabilise all appliances prior to their removal.
4.1.5 Take reasonable precautions to prevent the unauthorised removal of goods not belonging to you and check to ensure that all your goods are duly removed.
4.1.6 Provide proper protection for goods left unattended or in unoccupied premises.
4.1.7 Empty, defrost and clean refrigerators and freezing equipment.
4.2 In addition you must provide us with contact details during the removal process including transit and/or storage of goods to the point of delivery.
4.3 We will not be liable for any loss, damage, cost or additional expense that may occur as a result of your failure to fulfil these obligations unless by reason of our own negligence or breach of contract.
5. Ownership of Goods
5.1 You confirm to us that the goods being removed are your property or that you have the authority of the owner to enter into this contract in relation to the removal of the goods and the storage thereof.
5.2 You undertake to indemnify us for any claims and keep us indemnified against any claims resulting from any breach by you of Clause 5.1.
6. Excluded Goods
6.1 Unless previously agreed by us in writing by a director, the following items are excluded from this contract and will not be removed.
6.1.1 Prohibited, stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, aerosols, paints and firearms and ammunition.
6.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind.
6.1.3 Any goods likely to encourage vermin or other pests or to cause infestation or contamination.
6.1.4 Perishable items and/or those requiring a controlled environment or refrigerated or frozen food or drink.
6.1.5 Animals, birds or fish.
6.1.6 Goods requiring any licence or government consent for export or import or any movement contemplated within the removal.
6.2 If we do agree to remove any such goods we will not accept any liability for loss or damage unless we are negligent or in breach of contract. If you submit any such goods without our knowledge we will make them available for your collection and if you do not collect such goods within a reasonable time we reserve the right to take further steps in relation to the disposal of any such goods.
You must indemnify us against any additional charges, expenses, damages, costs or claims incurred by us as a result.
7. Postponement's and Cancellations
7.1 If this agreement is postponed or cancelled.
Our charges are as follows: Postponement & Cancellations: No charge* (*excluding overseas moves).
8.1 You must pay our charges on completion of the removal/service by cash or authorised credit or debit card, local authority purchase order number or company cheque.
8.2. Credit or debit card transactions are subject to an additional service charge of 5% of the entire bill.
8.3 We reserve the right to charge an interest rate of 10% per month on overdue amounts.
8.4 Payment terms may only be varied with our written agreement in advance.
9. Our Liability for Loss or Damage
9.1 Our liability for negligence or breach of contract or otherwise under common law in relation to your goods is limited to the value declared to us under Clause 4.1.1. or £25,000 whichever is the least. If no such value is declared, or if you so elect, for the maximum amount of £50 per item.
We are not liable on a “new for old” basis for any lost or damaged goods.
9.3 We shall not be liable to the extent that loss or damage is caused or contributed to by moving goods under your express instructions, against our advice and in a manner which is likely to cause damage.
9.4 You must notify our driver or crew leader before payment has been made of any damage to your premises or property and in writing within 14 days outlining fully any complaint or loss.
9.5 We reserve the right to charge an excess of £50 per item claimed under our insurance policy.
10. Excluded Risks:
10.1 We are not liable for the following:
10.1.1 Loss or damage to cars or other motor vehicles (except motor cycles and mopeds or the like) and/or, boats and/or caravans unless carried within a closed vehicle, or within a trailer specially constructed or adapted for the purpose, but including loading and unloading, and storage within a suitable building, where carried or stored as an incidental part of a domestic removal and/or storage contract.
10.1.2 Electrical and mechanical derangement unless shown to be as a result of physical external damage to the item concerned or as a result of fire, flood, collision or overturning of road vehicles or other conveyances.
10.1.3 Breakage, scratching, denting, chipping, staining and tearing of items packed by you including trunks, suitcases and the like unless reasonably attributable to physical damage to such items caused by collision or overturning of road vehicles or other conveyances.
This policy shall also exclude claims for missing items unless a valued list of contents is supplied by you to us prior to commencement of transit and such list approved by us.
10.1.4 Loss or damage, which occurs prior to collection or packing by us or after delivery or unpacking by us.
10.1.5 Loss or damage to jewellery, watches, trinkets, precious stones, precious metals, coins, money, deeds, bonds, securities and stamps or collections of similar kind except whilst secured in a locked safe or strong room.
10.1.6 Loss or damage caused by wear and tear, gradual deterioration, warping or shrinkage, moth and/or vermin unless it can reasonably be demonstrated that such loss or damage arose as a result of our actions or failings of those of our subcontractors, agents or servants.
10.1.7 Any consequential loss.
10.1.8 Loss or damage to refrigerated or frozen food and/or drink, plants, house plants, brittle objects, items with inherent defects howsoever caused and/or goods likely to encourage vermin or other pests or to cause infection.
10.1.9 Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items including gas bottles, aerosols, paints, firearms and ammunition.
10.1.10 Animals and their cages or tanks including pets, birds or fish.
10.1.11 Mysterious disappearance of customers goods in transit or in store unless evidence can be provided to prove beyond all reasonable doubt that the loss is solely attributable to the dishonesty or connivance of our employees.
10.2 None of our employees will incur any separate liability to you.
10.3 If the value of your goods in store are, at the time of loss or damage, collectively of greater value than the value declared, then you will bear the equivalent proportion of the claim in the same ratio as the actual value exceeds the declared value.
10.4 Our liability is limited to the reasonable cost of repair and no claim will be considered in respect of any depreciation in value of any item as a result of such repair.
10.5 Where any item consists of items in a pair or set, we will not pay more than the value of any particular part or parts which may be lost or damaged, without reference to any special value which such part or parts may have as part of a pair or set, nor more than a proportionate part of the declared value of the pair or set.
11. Delays in transit
11.1 All arrival and departure times are estimates only.
11.2 If a specific timetable is agreed in writing between us and any delay within our reasonable control occurs we will pay your reasonable expenses resulting from our failure to keep to the agreed written timetable.
If through no fault of ours we are unable to deliver your goods and take them into storage then any additional storage charges and delivery charges incurred as a result will be at your expense.
12. Time Limit for Making Claims: You must notify us of any loss or damage before payment for the job/task has been made and in writing within 14 days outlining fully any complaint or loss.
If you fail to make a notification to us of such loss or damage we will not be liable.
13. Withholding or Disposal of the Goods: We have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other agreement between us. These may include any charges which we have paid out on your behalf. While we hold the goods you will be liable to pay all storage charges and other costs incurred by us as a result of withholding your goods and these Terms and Conditions will continue to apply.
14. Sub-Contracting: We reserve the right to sub-contract part or all of the work provided for under this agreement in which case these Terms and Conditions will not apply. You must check the terms and conditions and insurance details of the contractor. Should your booking be made direct by yourself with one of our recommended contractors we will not be responsible for any loss or claim.
15. Storage Charges: We may change our storage charges and you will be given 7 days notice of any such change in advance in writing.
16. Applicable Law: These Terms and Conditions are subject to the Law of England and Wales 2011.
17. Whole Agreement: These Terms and Conditions form the whole agreement between us and all other correspondence or oral discussions or representations are excluded.
18.Termination: We may terminate any task or service without notice.
19. Measurements: All measurements contained on this site are approximate and are subject to change without notice.
20. All consignments and loads are accepted subject to the maximum load weight and or load volume of any vehicle supplied.
All material contained on this site is copyright protected One Worldwide 2008